On Saturday May 18th starting at 7.15 p.m. - European museums night - online reservation mandatory.
Online booking strongly recommended on weekends and public holidays. Please note that the Bassins are cold so bring something to cover up.
The Bassins des Lumières is open 7 days a week. For more information, consult the section "Practical information".
The family rate is for 2 adults + 2 children (from 6 to 25 years old).
No, your child’s free admission is granted on site.
No, you can come whenever you want with your tickets.
Yes, press-card holders benefit from free admission upon presentation of their card for the current year.
Press contact: Colleen Guérinet / colleen@claudinecolin.com
Yes, you can enter for free with your valid ICOM card.
You can pay with cash, travel vouchers, Chèques Culture, Kadeos and Kadéos Infini tickets, Bimpli Cado checks, JCB cards, American Express cards, Visa cards, Eurocard-Mastercard and Swile cards. Bank cheques are not accepted.
Pushchairs are allowed. For easier traffic flow, we advise you to bring a baby carrier.
The Bassins des Lumières is fully accessible to people with reduced mobility.
People with reduced moblity are eligible to free entry, on presentation of written proof.
The accompanying person is eligible to reduced rate.
The bassins des Lumières has a left-bag office. It is not possible to leave your luggage.
No, animals are not allowed with the exception of guide dogs for the blind persons.
It is better to buy tickets on the online ticket office but you can also buy tickets directly on-site, subject to availability.
Yes, you can buy an Open Pass valid for one day, and come whenever you want or a Gift Box, valid for the duration of the current exhibition. These tickets can only be purchased at the on-site box office. Information and Booking
Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.
Yes, you can present your tickets on your smartphone.
You can enter 30 minutes before or after your reserved visiting time.
We invite you to try again, as a lot of people may be trying to book the same date and visiting time.
When your order is validated and paid for, the tickets are sent to your email address. You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused.
Make sure there is not a space before and after your email address.
In accordance with Article L 121-20-4 of the Code de la Consommation, ticket purchases are not subject to the legal right of withdrawal. Once issued, tickets cannot be exchanged, modified, or refunded, except in the event that CULTURESPACES cancels the show to which the ticket confers a right under the conditions specified in Article 11.2. The cancellation is, however, excluded when it results from a case of force majeure as defined in Article 12.
The tickets are transferable to a third party; if needed, it is possible to pay the complement on-site.
In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you:
If you have a question about your current order, would like to make a claim, or be reimbursed,
send us your request using our contact form.