FAQ > 1. Ticket Office

1. Ticket Office

• How can I be sure my tickets have been purchased correctly?
  
• Is it possible to buy tickets without a specific date or time?
  
• I'm having trouble booking and I'm being redirected back to the homepage. What should I do?
  
• Do you accept ANCV Connect vouchers?
  
• How can I book tickets for dates that are not yet available?
  
• How can I change my tickets?
  
• How to book places for a visit to the Bassins des Lumières, including a person holding a CMI Prioritaire card and their companions?
  
• How can I tell if a time slot is full?
  
• How do I use my gift card?
  
• Are the Bassins des Lumières free on the first Sunday of the month?
  
• Do I have to book a ticket?
  
• Is parking reservation mandatory?
  
• Do you accept holiday vouchers / ANCV vouchers?
  
• Do you need to book in order to use a ticket offered in advance individually at the Bassins des Lumières?
  
• I have tickets purchased through my employee benefits program, invitations or a City Pass, do I need to book my ticket?
  
• I booked for today, if I can't come can I change my tickets?
  
• I have tickets purchased through my company's works council, which exhibitions can I see?
  
• How long will the current exhibition last?
  
• The dates I want are fully booked, can I buy tickets on site?
  
• Can my tickets be exchanged, changed, or refunded?
  
• Why can't I book for today?
  
• Can I use my ticket for both exhibitions, or is there a combined ticket?
  
• What do the green, orange, or red boxes on the ticketing system mean?
  
• What exhibitions can I see with my City Pass?
  
• What are the different payment methods accepted?
  
• Are there any places left for today?