FAQ > 1. Ticket office

1. Ticket office

• How do I know if my tickets have been purchased?
  
• Is it possible to buy tickets without a specific date or time?
  
• I'm having trouble booking and I'm being redirected back to the homepage. What should I do?
  
• Do I have to book a ticket?
  
• Is parking reservation mandatory?
  
• Do you accept holiday vouchers / ANCV vouchers?
  
• I have tickets purchased from my CE, invitations or a City Pass, do I need to reserve my ticket?
  
• I have tickets purchased from my CE, which exhibitions can I see?
  
• The dates I want are fully booked, can I buy tickets on site?
  
• Can my tickets be exchanged, modified or refunded?
  
• What exhibitions can I see with my City Pass?
  
• What are the different payment methods accepted?