Tickets are neither refundable nor exchangeable.

However, you have the option to change the date of your ticket from your account on our online ticketing platform in the "Orders" tab.

The exchange costs €2 per ticket and is only possible once up to one day before your visit.

We thank you for taking care when exchanging your tickets.

If you need to change the date, please:

1) Log in to your account and click on the "Orders" tab, then on the "Exchange" button

2) Select the tickets to exchange
3) Choose a date, a time slot, the price, and the number of tickets for each price if there are multiple options.
4) proceed to payment of the exchange fees.

In the event that Culturespaces cancels the service listed on the ticket, customer service will contact you as soon as possible by email or SMS to inform you and offer you:
- or, if possible, with the same ticket, rescheduling the service in question to a different day and/or time(s),
- either a refund of the ticket in question, specifying the terms and conditions.

There are two car parks near the Bassins des Lumières.

The first one belongs to the town hall, is free and very frequently full.

The second option is the Bassins des Lumières car park, which guarantees you a space for the entire duration of your visit. It can be reserved online for €2. The car park is not stabilized and has some degraded areas .

Parking spaces for people with reduced mobility are available in the free car park.

You do not need to reserve a parking space if you hold a disability card.

The Bassins des Lumières are accessible to the youngest children, the sound level does not exceed 80 decibels, however, for an ideal experience, we recommend the visit from 2 years old.

The Bassins des Lumières are open 7 days a week:

Until 31/03/2026 inclusive, the schedule is as follows:

Monday 10am - 6pm

Tuesday 10am - 6pm

Wednesday 10am - 6pm

Thursday 10am - 6pm

Friday 10am - 6pm

Saturday 10am - 8pm

Sunday 10am - 6pm

For more information, see the " Practical Information " page.