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Frequently asked questions
Where can we park to get to the Bassins des Lumières?
There are two car parks near the Bassins des Lumières.
The first one belongs to the town hall, is free and very frequently full.
The second option is the Bassins des Lumières car park, which guarantees you a space for the entire duration of your visit. It can be reserved online for €2. The car park is not stabilized and has some degraded areas .
Parking spaces for people with reduced mobility are available in the free car park.
You do not need to reserve a parking space if you hold a disability card.
Can my tickets be exchanged, changed, or refunded?
Tickets are non-refundable, however you have the option to change their date by clicking on your order from your email.
The exchange costs €2 per ticket and is only possible once, up to a maximum of 24 hours before your visit.
We thank you for taking care when exchanging your tickets.
In the event of cancellation by Culturespaces of the service listed on the ticket, customer service will contact you as soon as possible by email to inform you and offer you several options.
What are the opening hours of the Bassins des Lumières?
The Bassins des Lumières are open 7 days a week. To view our opening hours, please click on the following button:
Is it possible to buy tickets without a specific date or time?
For the purchase of undated tickets, we offer 2 options:
- An Open ticket valid for one year from the date of purchase on the day of your choice, without prior reservation. - These tickets are available for sale on site only .
- A gift card is available on our online ticketing platform. You choose the amount you wish to put on the card, and it is valid for one year from the date of purchase for all events. - usable only at the ticketing platform.