FAQ

Opening times and admission fees

> What are the opening times of the Bassins de Lumières?

The Bassins de Lumières is open 7 days a week: between 10 a.m. and 7 p.m., from 1 April to 30 September (open on Friday and Saturday evenings until 9 p.m.); between 10 a.m. and 6 p.m., from 1 October to 3 January 2021 (open on Friday and Saturday evenings until 7 p.m.).

> Who is eligible for the family rate?

The family rate is for 2 adults + 2 children (from 5 to 25 years old).

> Do I need to make an advanced reservation for my child who is under 5 years old?

No, your child’s free admission is granted on site.

> I am a journalist. Can I benefit from free admission?

Yes, press card holders benefit from free admission upon presentation of their card for the current year. Press contact : lola@claudinecolin.com

> I am an ICOM card holder. Can I use it to gain admission to the Bassins de Lumières?

No, we do not accept ICOM cards in our digital art centres.

Accessibility

> Can I come with a pushchair?

 Pushchairs are allowed but we advise against it. We advise you to bring a baby carrier. 

> Is the Bassins de Lumières suitable for people with reduced mobility?

The Bassins de Lumières is fully accessible to people with reduced mobility.

> Can I leave my luggage at the Bassins de Lumières during my visit?

The Bassins de Lumières has a left-luggage office… 

> Are animals allowed?

 No, animals are not allowed. 

My online booking

> Can I present the tickets on my smartphone? 

Yes,you can present your tickets on your smartphone without having to print them. 

>I will not be able to come in the reserved visiting time. Can I come in the preceding or following visiting time? 

No, you reserve a visiting time. If you come at a time other than that indicated on your tickets you will be refused entry. 

> I’m having difficulty in making a reservation and I’m taken back to the home page. What do I do? 

We invite you to try again, as a lot of people may be trying to book the same date and visiting time. 

> Where can I find the tickets I have bought?

You can find the tickets you have bought by logging into your customer account and visiting the ‘My bookings’ section. If you still cannot find your tickets, your payment might have been refused.

> I cannot log into my customer account. What should I do?

Check that there is not a space before or after your email address.

> Can my tickets be exchanged, modified, or refunded?

In accordance with Article L. 121-20-4 of the French Consumer Code, ticket purchases are not subject to the legal right of withdrawal. Once issued, tickets cannot be exchanged, modified, or refunded, except in the event that CULTURESPACES cancels the show to which the ticket confers a right under the conditions specified in Article 11.2. The cancellation is, however, excluded when it results from a case of force majeure as defined in Article 12. In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you: - either, if possible, with the same ticket, the rescheduling of the show concerned to a different day and/or time, - or a ticket refund, specifying the terms and conditions. 

If you have not found the answer to your question, you can send an email to the following address: sav@culturespaces.com