Need help?

How can I be sure my tickets have been purchased correctly?

Is it possible to buy tickets without a specific date or time?

I'm having trouble booking and I'm being redirected back to the homepage. What should I do?

Do you accept ANCV Connect vouchers?

Do you accept cultural vouchers?

How can I book tickets for dates that are not yet available?

How can I change my tickets?

How do I book a ticket?

How can I tell if a time slot is full?

How do I use my gift card?

Are the Bassins des Lumières free on the first Sunday of the month?

Do I have to book a ticket?

Is parking reservation mandatory?

Are the Bassins des Lumières free during the Night of Museums?

Do you accept holiday vouchers / ANCV vouchers?

Do you need to book in advance for Museum Night?

Do you need to book in order to use a ticket offered in advance individually at the Bassins des Lumières?

I have tickets purchased through my employee benefits program, invitations or a City Pass, do I need to book my ticket?

I was charged twice for my order. Who can I contact?

I booked for today, if I can't come can I change my tickets?

I have a Smartbox. How do I book my ticket?

I have tickets purchased through my company's works council, which exhibitions can I see?

I have a senior citizen card, can I benefit from the senior citizen rate?

I can't find my ticket, what should I do?

I am a person with reduced mobility, do I need to book a ticket?

How long will the current exhibition last?

The dates I want are fully booked, can I buy tickets on site?

Can my tickets be exchanged, changed, or refunded?

Why can't I book for today?

Can I buy just my parking space?

Can I use my ticket for both exhibitions, or is there a combined ticket?

What do the green, orange, or red boxes on the ticketing system mean?

What is the rate for a person with reduced mobility (PRM)?

What is the program for Museum Night?

What exhibitions can I see with my City Pass?

What are the different payment methods accepted?

Are there any places left for today?