I can't find my ticket, what should I do?

If you cannot find your ticket, we invite you to check your spam/junk mail folder.

You can also view your orders directly on your Bassins des Lumières account.

If you purchased your tickets from a reseller site ( Headout, Tiqets, Getyourguide, FNAC, Musement, Eventim, Funbooker, Booking, Helloticket, Civitatis, Klook or others ), please contact the platform in question.